Wade

It’s just a piece of pipe…

I heard a story the other day that made me stop and think about why we do some of the things we do.  It was one of those days where all the technicians were out in the field, busy with calls and the phones were quiet for the moment.  With a little rare downtime a few of the office staff were shootin...
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Wade

A Tale of Two Customers

A Tale of Two Customers… In the service business you encounter all types of customers.  I’d like to share the differences between Customer A and Customer B I recently had dealings with.   It began when I received an email from Customer A.  “A” stated that he received an invoice from Reeh Plumbing...
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Wade

Plumbing – The “Rodney Dangerfield” Profession

Try this word association test; what’s the first picture that comes to mind when you read these words: Doctor…. Lawyer… School Teacher… now Plumber? So when you read the word Plumber, how many of you had this picture just pop into you mind?  Come on, be truthful.  Here’s a hard working guy doing...
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