Customer Service, A Work In Progress
Believe it or not, on occasion plumbers are in need of services at our homes that exceed our abilities like electrical, carpentry, masonry and the like. Interacting with other companies to schedule their services is a good measuring stick as to what we as service professionals are doing right as wel...
Plumbing Paparazzi???
In today’s world, cameras of one sort or another are everywhere and photos are being captured in staggering numbers. Hundreds of cameras click and flashes pop whenever high profile celebrities or politicians are spotted. Cameras with three foot long telephoto lenses are commonpla...
For a Good Night’s Sleep…
The month of October is set aside each year as a reminder to maintain one of the most important fixtures in your home. A fixture that is at your service 24 hours a day, 7 days a week, 365 days a year. And you probably pay little attention to it unless it’s broken. And if it’s broke...
It’s just a piece of pipe…
I heard a story the other day that made me stop and think about why we do some of the things we do. It was one of those days where all the technicians were out in the field, busy with calls and the phones were quiet for the moment. With a little rare downtime a few of the office staff were shootin...