Customer Service, A Work In Progress
Believe it or not, on occasion plumbers are in need of services at our homes that exceed our abilities like electrical, carpentry, masonry and the like. Interacting with other companies to schedule their services is a good measuring stick as to what we as service professionals are doing right as well as opportunities to improve on the services we offer here at Reeh Plumbing.
There are a couple of things that makes one scratch their head and wonder why. For example, why are some service companies evasive with scheduling a service appointment? And if you are able to schedule a specific date for the service call, why is it almost impossible to get them to commit with regard to the arrival time of their technician?
Another example is when they do schedule the call but give a wide window on their arrival time; “Our technician will arrive between 8 AM and 5 PM on such and such a day.” Well that kills the whole day. Is my time not worth something? Who would dare leave and run an errand on the off chance that they would miss the technician’s arrival? Odds are you will not receive a courtesy call if the technician is running late.
At Reeh Plumbing we book calls every day in 2 hour windows; 8-10, 10-12, 1-3, 3-5. And we do our best to work with your schedule when possible. If our technician is running late you will receive a phone call explaining the delay. And our technicians will always call ahead when in route.
On busy days when you request service and our schedule is full, we may not be able to give you a specific time but will do our best to get you worked in that day, especially if it is a plumbing emergency.
We do offer guaranteed same day service, Reeh Plumbing has a VIP program. Customers pay a monthly service fee. Some of the benefits include special offers as well as discounted pricing on service calls. One big advantage to the VIP membership is that you are guaranteed same day service when you call in unless you request otherwise.
Since 1995 plumbing is what we do, it’s all we do and we’re always on the lookout for ways to improve the services we provide to our customers.